Shipping Policy

USA & CANADA DELIVERY INFO 

As a customer of Zilla Couture you get our standard free delivery service on orders over $100CAD. Standard delivery operates weekdays Mon - Fri 8am to 7pm.

All USA & Canada  orders take approx. 2-3 working day, however if your item is located in a different warehouse it can take up to 6-7 working days.

NOTE: USA:For both free and paid deliveries, you will need to make sure that you cover any customs or taxes costs should any be incurred when shipping to your destination.

DELIVERY SERVICE

All our deliveries are handled by Canada Post, DHL  (signatures maybe required)

Refused deliveries will incur a cost of the original delivery plus the return cost

INTERNATIONAL DELIVERY INFO 

All our international deliveries are handled by DHL- Signature Required

Please make sure you or someone you know will be present at the address provided to accept your delivery.

NOTE:For both free and paid deliveries, you will need to make sure that you cover any  customs or taxes costs should any be incurred when shipping to your destination. We cannot be held responsible for any delays caused by the customs clearance of the destination country.

Refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

We try our best to get deliveries out to you on time, but sometimes international deliveries can take longer than expected.